Ford's 'charge angels' will ensure all faulty EV chargers across US are fixed

Ford Motor Company is deploying ‘charge angels’ all across the US who will test the automaker's EV charging points for any possible faults or defects and get them fixed. The deployed employees will drive around the country in specially-equipped Ford Mustang Mach Es and test out chargers in areas where customers complain of facing issues.

Ford’s general manager of battery electric vehicles, Darren Palmer, told Auto News that these Mustangs will drive down to areas where connected vehicle data and social media posts reveal customers are having problems with charging their vehicles. “All they'll do all day long is go and check (chargers) to see where they fail and why," Palmer said.

He added that there are a lot of charging plugs out there but some of them are quite old, thus the quality degrades over time and they aren't reliable to use anymore. “Over 99.5 percent of customers go into a charger and get a charge. We’re pleased about that. But a number less than that get a charge the first time they charge," Palmer added.

The automaker will refer to these employees as ‘Charge Angels’ and the first set of these angels are expected to start their work by the end of this year. However, Ford is still finalizing the details and logistics of this initiative.

The automaker's customers have access to 63,000 chargers across the US from Electrify America, ChargePoint, and other stations.