Ford's 'charge angels' will ensure all faulty EV chargers across US are fixed

Ford acknowledges that a lot of EV charging plugs are quite old, thus the quality degrades over time and they aren't reliable to use anymore.Thus, the
...
Ford aims to make its charging network as reliable as possible before the launch of its all-electric F-150 Lightning pickup truck next year,
Ford aims to make its charging network as reliable as possible before the launch of its all-electric F-150 Lightning pickup truck next year,

Ford Motor Company is deploying ‘charge angels’ all across the US who will test the automaker's EV charging points for any possible faults or defects and get them fixed. The deployed employees will drive around the country in specially-equipped Ford Mustang Mach Es and test out chargers in areas where customers complain of facing issues.

Ford’s general manager of battery electric vehicles, Darren Palmer, told Auto News that these Mustangs will drive down to areas where connected vehicle data and social media posts reveal customers are having problems with charging their vehicles. “All they'll do all day long is go and check (chargers) to see where they fail and why," Palmer said.

Also check these Vehicles

Find more Cars
Ford Mustang Mach E (HT Auto photo)
UPCOMING
₹ 70 Lakhs
View Details
Kabira Mobility Km 5000 Ev (HT Auto photo)
UPCOMING
11.6 kwh 188 kmph 344 km
₹ 3.15 Lakhs
View Details
Mg 4 Ev (HT Auto photo)
UPCOMING
64kWh 160 Kmph 350 km
₹ 30 - 32 Lakhs
View Details
Tata Sierra Ev (HT Auto photo)
UPCOMING
69 kWh 170 Kmph 420 Km
₹ 25 - 30 Lakhs
View Details
Tata Harrier Ev (HT Auto photo)
UPCOMING
50 kWh 400 Km
₹ 22 - 25 Lakhs
View Details
Honda Elevate Ev (HT Auto photo)
UPCOMING
₹ 18 Lakhs
View Details

Also Read : Ford’s loss is Toyota’s gain? Fortuner leads large SUV race as Endeavour exits

He added that there are a lot of charging plugs out there but some of them are quite old, thus the quality degrades over time and they aren't reliable to use anymore. “Over 99.5 percent of customers go into a charger and get a charge. We’re pleased about that. But a number less than that get a charge the first time they charge," Palmer added.

The automaker will refer to these employees as ‘Charge Angels’ and the first set of these angels are expected to start their work by the end of this year. However, Ford is still finalizing the details and logistics of this initiative.

Also Read : Ford recalls over 120,000 Explorers over risk of rear suspension failure

Ford aims to make its charging network as reliable as possible before the launch of its all-electric F-150 Lightning pickup truck next year, Auto News reported. Palmer added that the company doesn’t want its F-150 Lightning customers with heavy load on the truck's back or on large trailers to keep hovering from charger to charger before they find the one that works.

The automaker's customers have access to 63,000 chargers across the US from Electrify America, ChargePoint, and other stations.

First Published Date: 12 Oct 2021, 12:18 PM IST
NEXT ARTICLE BEGINS

Please provide your details to get Personalized Offers on

Choose city
+91 | Choose city
Choose city
Choose city

Want to get the best price for your existing car?

Powered by: Spinny Logo
By clicking "View Offers" you Agree to our Terms and Privacy Policy

Dear Name

Please verify your mobile number.

+91 | Choose city
Couldn't verify the OTP.
It's either expired or it's incorrect.