Toyota partially resumes retail, after-sales operations after lockdown eased

Toyota had commissioned a dealer operations restart guideline focusing on safety protocols for respective facilities and staff, customer interface during sales and after sales services for resuming operations post lockdown.
By : PTI
| Updated on: 12 May 2020, 09:12 AM
An open Toyota showroom after the government eased a nationwide lockdown imposed as a preventive measure against the spread of the coronavirus disease in Lucknow.
An open Toyota showroom after the government eased a nationwide lockdown imposed as a preventive measure against the spread of the coronavirus disease in Lucknow.
An open Toyota showroom after the government eased a nationwide lockdown imposed as a preventive measure against the spread of the coronavirus disease in Lucknow.
An open Toyota showroom after the government eased a nationwide lockdown imposed as a preventive measure against the spread of the coronavirus disease in Lucknow.

Toyota Kirloskar Motor (TKM) on Monday said its around 171 dealerships have resumed operations across the country.

About 146 company service outlets have also commenced operations, TKM said in a statement.

Guided by the sole objective of securing health and safety of all its stakeholders and in line with protocols laid down by the government, all dealerships will practice stringent social distancing with prescribed percentage of the workforce at a given point, it added.

"While the lockdown was a necessary step to counter the virus spread and curb the consequences triggered by the pandemic, it is paramount to reignite confidence among customers, and stakeholders and boost their morale, during these difficult times," TKM Managing Director Masakazu Yoshimura said.

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(Also read: Toyota Motor issues 'Restart Manual' guidelines for dealers to resume operations)

As the company gradually recommences operations, it is ensuring the safety and wellbeing of all stakeholders, while simultaneously safeguarding business continuity, he added.

(Also read: Toyota Innova Crysta is now safer. Here are all the new updates)

The company understands that close to 75 per cent of its suppliers have received nod from the government to recommence operations, while the remainder are expected to receive the necessary permission soon, Yoshimura said.

First Published Date: 12 May 2020, 08:46 AM IST
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