Great Wall Motor faces legal actions from EV owners over old chips: Details here

  • The chip issue has affected the infotainment system of the impacted cars.
The auto company allegedly used old Intel chips instead of advanced Qualcomm chips which it advertised. (Bloomberg)
The auto company allegedly used old Intel chips instead of advanced Qualcomm chips which it advertised.

Chinese electric vehicle manufacturer Ora, owned by Great Wall Motors is facing a potential lawsuit from its consumers as the company has installed an old chip in one of its car models. Not only that, the auto company hid the fact from their consumers and told them that the particular car models come with cutting-edge technology.

Also Read : Great Wall Motors showcases Ora Cat, Wey Coffee 01 electric vehicles

The car in question is the Ora Good Car, which is priced at around $15,700. To cover up for the old chips the automaker installed in its cars, the brand offered the affected customers a package of store credit including subsidized charging, free software updates and app memberships.

Also check these Cars

Find more Cars
Mg 4 Ev (HT Auto photo)
UPCOMING
BatteryCapacity Icon64kWh Range Icon350 km
₹ 30 - 32 Lakhs
Alert Me When Launched
Tata Sierra Ev (HT Auto photo)
UPCOMING
BatteryCapacity Icon69 kWh Range Icon420 Km
₹ 25 - 30 Lakhs
Alert Me When Launched
Tata Harrier Ev (HT Auto photo)
UPCOMING
BatteryCapacity Icon50 kWh Range Icon400 Km
₹ 22 - 25 Lakhs
Alert Me When Launched
Honda Elevate Ev (HT Auto photo)
UPCOMING
₹ 18 Lakhs
Alert Me When Launched
Tata Punch Ev (HT Auto photo)
BatteryCapacity Icon35 Kwh Range Icon421 km
₹ 10.99 Lakhs
Compare
View Offers
Mg Comet Ev (HT Auto photo)
BatteryCapacity Icon17.3 kWh Range Icon230 km
₹ 7.98 Lakhs
Compare
View Offers

However, that wasn't enough for many owners. Some of them have been demanding new chips for their cars or full refunds and compensation. According to them, the inferior processors have had a significant impact on their user experience, as some functions are not working properly, reports Caixin.

They are also in discussion with legal counsels for legal proceedings against the company on the ground of consumer fraud. The chips allegedly used in the electric car are old Intel processors from 2016, not more advanced Qualcomm octa-core processors as advertised by the OEM. As a result, the electric hatchback's entertainment system's third-party app options are limited.

Great Wall Motor, Ora's parent company, has already apologized for what it said was a marketing issue. "We would like to express our deep apologies to Ora Good Cat owners for the trouble brought about by the Ora Smart-cafe OS advertising content," the company said in a statement on December 9. It also added that it has asked Ora to verify and correct the product information on its website.

Check out Upcoming Cars in India 2024, Best SUVs in India.

First Published Date: 21 Dec 2021, 17:29 PM IST
NEXT ARTICLE BEGINS

Check Latest Offers

Please provide your details to get Personalized Offers

Choose city
+91 | Choose city
Choose city
Select a dealer

Want to get the best price for your existing car?

Powered by: Spinny Logo
By clicking "View Offers" you Agree to our Terms and Privacy Policy
Dear Name

Please verify your mobile number.

+91 | Choose city
Couldn't verify the OTP.
It's either expired or it's incorrect.