Great Wall Motor faces legal actions from EV owners over old chips: Details here

Chinese electric vehicle manufacturer Ora, owned by Great Wall Motors is facing a potential lawsuit from its consumers as the company has installed an old chip in one of its car models. Not only that, the auto company hid the fact from their consumers and told them that the particular car models come with cutting-edge technology.

By: HT Auto Desk
| Updated on: 21 Dec 2021, 17:29 PM
Follow us on:
Follow us on:
The auto company allegedly used old Intel chips instead of advanced Qualcomm chips which it advertised. (Bloomberg)
The auto company allegedly used old Intel chips instead of advanced Qualcomm chips which it advertised.

Also Read : Great Wall Motors showcases Ora Cat, Wey Coffee 01 electric vehicles

The car in question is the Ora Good Car, which is priced at around $15,700. To cover up for the old chips the automaker installed in its cars, the brand offered the affected customers a package of store credit including subsidized charging, free software updates and app memberships.

However, that wasn't enough for many owners. Some of them have been demanding new chips for their cars or full refunds and compensation. According to them, the inferior processors have had a significant impact on their user experience, as some functions are not working properly, reports Caixin.

Also check these Cars

Find more Cars
Tata Sierra Ev (HT Auto photo)
UPCOMING
₹25 - 30 Lakhs* *Expected Price
View Details
Explore your Vehicle
Mg 4 Ev (HT Auto photo)
UPCOMING
₹30 - 32 Lakhs* *Expected Price
View Details
Maruti Suzuki Wagon R Ev (HT Auto photo)
UPCOMING
₹10 - 14 Lakhs* *Expected Price
View Details
Tata Punch Ev (HT Auto photo)
UPCOMING
₹12 - 14 Lakhs* *Expected Price
View Details
Mg Comet Ev (HT Auto photo)
₹ 7.98 - 9.98 Lakhs**Ex-showroom price
Add to compare
Check latest offers
Tata Tiago Ev (HT Auto photo)
₹ 8.49 - 11.79 Lakhs**Ex-showroom price
Add to compare
Check latest offers

They are also in discussion with legal counsels for legal proceedings against the company on the ground of consumer fraud. The chips allegedly used in the electric car are old Intel processors from 2016, not more advanced Qualcomm octa-core processors as advertised by the OEM. As a result, the electric hatchback's entertainment system's third-party app options are limited.

Great Wall Motor, Ora's parent company, has already apologized for what it said was a marketing issue. "We would like to express our deep apologies to Ora Good Cat owners for the trouble brought about by the Ora Smart-cafe OS advertising content," the company said in a statement on December 9. It also added that it has asked Ora to verify and correct the product information on its website.

First Published Date: 21 Dec 2021, 17:29 PM IST
Recommended for you
View all
NEXT ARTICLE BEGINS
Shopping Bag Shop Now
55% OFF
SOFTSPUN Microfiber Cloth - 4 pcs - 40x40 cms - 340 GSM Grey- Thick Lint & Streak-Free Multipurpose Cloths - Automotive Microfibre Towels for Car Bike Cleaning Polishing Washing & Detailing…
Rs. 269 Rs. 604
19% OFF
Involve Your Senses One Musk Organic Car Perfume, Involve Your Senses Strong Fiber Air Freshener to Freshen'up Your Car - IONE01-40 g,Car Accessories interior car perfumes and fresheners
Rs. 324 Rs. 399
73% OFF
pTron Bullet Pro 36W PD Quick Charger, 3 Port Fast Car Charger Adapter - Compatible with All Smartphones & Tablets (Black)
Rs. 349 Rs. 1,289
13% OFF
Jopasu Car Duster
Rs. 755 Rs. 869

Please provide your details to get Personalized Offers on

Choose city
+91 | Choose city
Choose city
Choose city
By clicking "View Offers" you Agree to our Terms and Privacy Policy

Dear Name

Please verify your mobile number.

+91 | Choose city