Home > Auto > Two-wheelers > Facing backlash, Ola Electric defers final payment for S1 and S1 Pro e-scooters
Ola Electric CEO Bhavish Aggarwal seen taking a test ride of the newly-launched electric scooter.
Ola Electric CEO Bhavish Aggarwal seen taking a test ride of the newly-launched electric scooter.

Facing backlash, Ola Electric defers final payment for S1 and S1 Pro e-scooters

  • Ola Electric has announced that it will take final payments for the S1 and S1 Pro electric scooters once the EV-maker starts offering test rides to its customers from November 10.

Facing backlash online over lack of clarity on booking, delivery and test rides of its newly-launched electric scooters, Ola Electric has deferred final payment for the S1 and S1 Pro e-scooters till next month. The electric two-wheeler manufacturer, which had opened bookings for the e-scooters for two days in September at a nominal amount of 499, will now start asking for full payment from November 10.

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On Wednesday, Ola Electric confirmed that its customers can finally take a test ride on S1 or S1 Pro electric scooters from November 10. It also promised to deliver the already booked scooters after the final payment is made within the ‘specific delivery window’ announced earlier.

 

The decision comes after Ola Electric faced a lot of questions regarding delays in test ride and delivery timeline. Ola Electric had earlier said that the delivery of the electric scooters will start from October 15, after final payment of S1 and S1 pro from October 18. Now it is clear, that Ola will not be able to deliver any electric scooter before Diwali.

(Also read: Ola Electric to offer test rides of S1, S1 Pro electric scooters after Diwali)

The company issued a statement saying, "Ola Electric has provided a specific delivery window to every customer who has purchased our scooter and we remain on track to deliver the scooters within that window." It also said, "We prefer customers to pay the balance amount once they have the opportunity to take a test drive and hence the final payment window is aligned to the test drive dates, starting Nov 10 onwards, which have also been communicated to the customers. We are committed to delivering the scooter within the respective delivery window to every customer."

In case any customer wishes to cancel booking for the electric scooter, Ola has promised to refund the entire amount.

Ola Electric had launched the S1 and S1 Pro electric scooters in India on August 15. The Ola S1 electric scooter has been launched at a price of 1 lakh, while the S1 Pro electric scooter was launched at a price of 1.30 lakh.

The booking were opened for two days from September 15. Ola Electric claimed it has already seen booking worth more than 1,100 crore in those two days. The next phase of booking is set to start from November 1, just ahead of Diwali.

  • First Published Date : 21 Oct 2021, 11:20 AM IST

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