Kia launches complete contactless, paperless aftersales service amid coronavirus

  • Kia Motors India is also launching a new - My Convenience - service initiative which offers personalised vehicle maintenance to its customers.
Kia Sonet SUV made debut in September, selling more than 9,200 units. (Photo: Sabyasachi Dasgupta)
Kia Sonet SUV made debut in September, selling more than 9,200 units. (Photo: Sabyasachi Dasgupta)

Kia Motors India on Thursday announced the launch of a complete contactless, paperless aftersales and personalised vehicle service for its customers, in view of safety concerns amid Covid-19.

This initiative entails an 'Advanced Pick and Drop' programme, ensuring highest customer safety with a no contact pick-up and drop service and live vehicle tracking in a completely paperless process, the company said.

Also check these Vehicles

Find more Cars
Kia Carnival 2023 (HT Auto photo)
UPCOMING
Engine Icon2199.0 cc FuelType IconDiesel
₹ 35 - 39 Lakhs
Alert Me When Launched
Kia Sportage (HT Auto photo)
UPCOMING
Engine Icon1999.0 cc FuelType IconDiesel
₹ 25 Lakhs
Alert Me When Launched
Kia Sorento (HT Auto photo)
UPCOMING
Engine Icon3298.0 cc FuelType IconPetrol
₹ 25 - 30 Lakhs
Alert Me When Launched
Kia Ev9 (HT Auto photo)
UPCOMING
BatteryCapacity Icon99.8 kWh Range Icon450 km
₹90 Lakhs - 1.20 Cr
Alert Me When Launched
Kia Ev6 (HT Auto photo)
BatteryCapacity Icon77.4 kWh Range Icon708 km
₹ 59.95 - 64.95 Lakhs
Compare
View Offers
Kia Sonet (HT Auto photo)
Engine Icon1493.0 cc FuelType IconMultiple
₹ 7.99 - 15.69 Lakhs
Compare
View Offers

Kia Motors India is also launching a new 'My Convenience' service initiative, which offers personalised vehicle maintenance to its customers.

With both these initiatives, the company said it aims to redefine the after-sales experience by personalising and digitising the service process to facilitate an enhanced user experience.

"These customer-centric ownership experience initiatives reiterate the brand's after-sales identity of 'Promise to Care' offering a seamless and hassle-free ownership experience," it added.

Also Read : Kia Motors logs in best ever monthly sales in October with 21,021 units

"In this unprecedented time, customer safety is an utmost priority and we are proud to be the first OEM in India to introduce a complete contactless, paperless after-sales process. This Diwali, given our customer-centricity, we wanted to gift our customers a contactless, safe after-sales experience while addressing the current market gap," said Tae-Jin Park, Executive Director and Chief Sales Officer, Kia Motors India.

Under the advanced pick-and-drop programme, the process will be carried out through the mobile app, the company said, adding relevant documents like company ID and visiting card of the driver will be shared with customers prior to pick-up.

Also Read : Made-in-India Kia Sonet to be officially launched in Indonesia

Besides, customers will also be receiving SMS alerts at various stages and a map-based live vehicle tracking will be provided on their mobile phone for every scheduled vehicle pick-up or drop, said the release.

In addition, "the initiative also offers inflation protection, the highest level of transparency and flexibility to our patrons. While availing of this service, the customer makes two choices, the first being the Pre-Paid Maintenance (PPM) and the second is the Care Pack (Car Care Services) as per specific requirements", the automaker said.

Get insights into Upcoming Cars In India, Electric Vehicles, Upcoming Bikes in India and cutting-edge technology transforming the automotive landscape.

First Published Date: 12 Nov 2020, 16:35 PM IST
NEXT ARTICLE BEGINS

Check Latest Offers

Please provide your details to get Personalized Offers

Choose city
+91 | Choose city
Choose city
Select a dealer

Want to get the best price for your existing car?

Powered by: Spinny Logo
By clicking "View Offers" you Agree to our Terms and Privacy Policy
Dear Name

Please verify your mobile number.

+91 | Choose city
Couldn't verify the OTP.
It's either expired or it's incorrect.