Home > FASTag
fast tag
ZIP through tolls like a VIP

FAQ FASTags: All questions answered

To make the toll tax collection process smooth and effortless, the Indian government has introduced ‘FASTag’. Here is the list of all the recently asked question about it.

What is FASTag and how does it work?

FASTag is a chip based device that’s affixed on the windscreen of a vehicle which makes toll payments directly from the user’s prepaid account linked to it. It enables a user to pass through the toll plazas without stopping for cash/card transactions. It is based on Radio Frequency Identification (RFID) technology.

What are the benefits of using a FASTag?

The user doesn’t need to carry cash for the toll tax transaction as the amount is payed directly from the customer’s prepaid account linked to the tag. Apart from the ease of payment, the FASTag service also saves time as the tax is collected on the go. Moreover, SMS and email alerts are sent to the user’s phone for toll transactions, low balance, etc. Online portal is also available which provides transaction history and other details about the FASTag.

How to buy a FASTag?

A FASTag can be bought via number of ways. There are several authorized banks which are facilitating the purchase of FASTag, on the other hand, it can also be bought from NHAI centres that have been set up next to many major toll plazas.

Moreover, you can also easily buy the FASTag at HTAuto.com.

How to recharge a FASTag?

There are two ways it can be done. If the FASTag is directly linked to a bank, the toll tax amount will be automatically deducted from the user’s account. On the other hand, if it’s linked to a mobile payment system, the e-wallet will have to be recharged in advance using transactions like UPI, credit or debit card or net banking. Also, a minimum balance will have to be maintained in the e-wallet.

Can you use two FASTags for one vehicle?

A FASTag is registered only to one vehicle and vice versa, and hence you can not apply for two FASTags at the same time. However, you can get one FASTag deactivated and apply for a new one when required.

What are the required documents to apply for FASTag?

You will need both original as well as copy of your KYC documents. Below is the list of full documents:

  • -Registration Certificate (RC) of the vehicle.
  • -Passport size photograph of the vehicle owner
  • -KYC documents as per the category of the vehicle owner:
  • For Individuals -
  • -ID proof and address proof from the list mentioned, and one passport size photograph
  • -Driving License PAN Card Passport Voter ID Card Aadhar Card (with address)
  • -A valid driving license would be sufficient for Address & ID proof.
  • For Corporate -
  • -Public Ltd./ Private Ltd./ Partnership Proprietorship
  • -Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
  • -PAN Card of the corporate Address Proof of the Proprietor
  • -Photo ID of signing authority Shop Act or other Firm Proof
  • -List of Directors with addresses/Name and addresses of Partners

How can FAStag be applied for new vehicles which are yet not registered?

For new vehicles that don’t have a registration certificate yet, FASTag can be applied on the bassis of Chassis Number or VIN (Vehicle Identification Number).

Are there any specific lanes assigned for FASTag users?

Yes there are specific lanes demarcated for FASTag user for free flow of traffic. Only these lanes sport the required RFID infrastructure to read FASTags.

Is there any discount/cashback on toll payments using FASTag?

Currently there is no discount or cashback on the toll payments using FASTag for FY 20-21. The same may or may not be introduced in future.

Is FASTag working on all State Highway tolls?

No, FASTag is currently not active on all state highways; it can only be used on toll plazas where it has been implemented.