Ola Electric is facing ire of its customers

Reuters reported that Ola Electric is experiencing massive strain in its after-sales service network across India

While demand for its electric scooters after-sales service is rising, supply and workforce capacity are not being able to keep pace

This is reportedly creating significant backlogs at many service centres, resulting in long wait times for consumers for repairs

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This imparity between demand and supply is creating consumer dissatisfaction against Ola

Many service centres of the EV startup are witnessing number of repair related cases rising to 1,000 from 200-300 in a short span

Ola CEO Bhavish Aggarwal reportedly acknowledged the issue and said the OEM is bolstering its after-sales service effort

He reportedly said Ola Electric is planning to set up 100 more service centres across India and hire more technicians

With demand for electric scooters rising and Ola witnessing growing sales, it is expected to see more strain in after-sales service segment

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