Ola Electric outlines changes with new front suspension. Presses, not a recall

Ola Electric insists it is not a recall even if its decision to offer the upgraded front suspension on the S1 electric scooter seems to be similar to
...
Ola Electric is using a single telescopic front suspension. (Photo courtesy: Facebook/Sanjeev Jain)
Ola Electric is using a single telescopic front suspension. (Photo courtesy: Facebook/Sanjeev Jain)

Ola Electric has published a detailed blog explaining what’s changed with the new front suspension, after its recent announcement to replace the front fork for existing customers. The move was made amidst growing concerns about accidents and crashes that have been making the news over the past year. However, the company insists it’s not a “recall" even if its decision to offer the upgraded front suspension seems to be similar to one.

In its blog, Ola Electric said that the company is facing a “concerted campaign by publishing images of the front fork broken." The company said that it had 218 failures reported out of over 200,000 vehicles sold so far that have cumulatively covered over 700 million kilometres. The company further expanded that out of these 218 cases, 184 were accidents, while 34 are inconclusive. This makes up for a failure rate of 0.015 per cent or 34 out of 200,000 vehicles. Do note that these numbers have been shared by the company and HT Auto has not independently verified the same.

Also check these Bikes

Find more Bikes
Ola Electric S1 Air (HT Auto photo)
BatteryCapacity Icon3 kWh Range Icon101 km
₹ 1.20 Lakhs
Compare
View Offers
Ola Electric S1 X (HT Auto photo)
BatteryCapacity Icon3 kWh Range Icon151 km
₹ 89,999 - 1.10 Lakhs
Compare
View Offers
Ola Electric S1 Pro (HT Auto photo)
BatteryCapacity Icon4 kWh Range Icon195 km
₹ 1.40 - 1.47 Lakhs
Compare
View Offers
Revolt Motors Rv400 Brz (HT Auto photo)
BatteryCapacity Icon3.24 kWh Range Icon150 km
₹ 1.38 Lakhs
Compare
Tvs Iqube Electric (HT Auto photo)
BatteryCapacity Icon4.56 kWh Range Icon100 km
₹ 1.17 - 1.23 Lakhs
Compare
View Offers
Hero Electric Ae-47 E-bike (HT Auto photo)
UPCOMING
BatteryCapacity Icon3.5 kWh Range Icon160 Km
₹ 1 Lakhs
View Details

Also Read : Ola Electric to replace front fork of S1 and S1 Pro electric scooters

Ola S1 front fork testing
The new front fork on the Ola S1 range is said to have a safety margin of 250 per cent
Ola S1 front fork testing
The new front fork on the Ola S1 range is said to have a safety margin of 250 per cent

What’s new with the Ola S1 front suspension?

Ola Electric says that the images being circulated on social media impacted some of its customers. That’s why the company decided to offer the upgraded front suspension free of cost. With the new front fork, the manufacturer says it re-engineered the unit in August 2022 after seeing the first inconclusive case in May last year. The unit went completed the tooling, testing and validation process by December and it was in production by January 2023.

The company says that the original part by design had a 75 per cent safety margin when compared to the conventional twin fork suspension, whereas the new design has a margin of 250 per cent.

Ola also iterated that while it acquired Amsterdam-based Etergo, which formed the basis of the S1 electric scooter, the model was fully re-engineered to be best suited for India. The manufacturer also said that the vehicle has been tested at three levels - digital simulations, component tests and vehicular lab tests, and vehicular field tests.

Ola Electric digital testing
Ola Electric says its vehicle has been tested at 3 levels – digital simulations, component tests and vehicular lab tests; and vehicular field tests
Ola Electric digital testing
Ola Electric says its vehicle has been tested at 3 levels – digital simulations, component tests and vehicular lab tests; and vehicular field tests

On why it’s not a recall

Furthermore, Ola Electric insists that the front fork replacement is optional and free of charge but does not qualify as a recall. Explaining the same in its blog, the company says, “Typically to order a recall, regulators mandate a ceiling of failures beyond which automakers are mandated to recall. In India that is 10 per cent of all vehicles sold."

“In our case, the failure rate is really low. No OEM at these failure levels will immediately call for a full recall. We would normally study the part for a longer lifespan and maybe decide after a few more months to see if the failure rate is rising and beyond an acceptable threshold," the blog reads.

However, the company says it has “decided to allow all our customers to use the upgraded version if they feel more comfortable with that. The original part has not breached any safety limits by any OEM standards."

First Published Date: 18 Mar 2023, 15:11 PM IST
NEXT ARTICLE BEGINS

Please provide your details to get Personalized Offers on

Choose city
+91 | Choose city
Choose city
Choose city

Want to get the best price for your existing car?

Powered by: Spinny Logo
By clicking "View Offers" you Agree to our Terms and Privacy Policy

Dear Name

Please verify your mobile number.

+91 | Choose city
Couldn't verify the OTP.
It's either expired or it's incorrect.