Watch: Disgruntled customer sets fire to Ola Electric scooter showroom
- An owner of an Ola Electric scooter allegedly set fire to a company showroom in Karnataka after the company failed to rectify issues with his EV.
An Ola Electric scooter customer allegedly set fire to a company showroom in Karnataka's Kalaburagi after issues with his new electric scooter were reportedly not addressed. A video of the burning showroom has since gone viral on social media, sparking a debate on the extreme step taken as well as on past accusations against Ola Electric's apparently shoddy service quality.
Mohammad Nadeem, who faces charges of arson, had purchased the Ola Electric scooter in August. It is reported that the electric scooter soon developed a number of problems and despite Nadeem taking it to the showroom for fixes, the issues persisted. Although the exact nature of the scooter-related problems are not yet known, news agencies highlight that Nadeem had had an argument with showroom executives on Tuesday evening. “The servicing request was not good, he went multiple times," the commissioner of police for Kalaburagi told news agency PTI. “Yesterday (Tuesday), when he went, he carried petrol and set fire to six bikes."
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There are no reports of any injuries caused by the blaze but the showroom itself has suffered massive damages. This is evident from the viral videos on social media outlets.
Netizens have come out to criticise such an extreme - and unlawful - act, highlighting that there were still other ways to make Ola Electric sales and service representatives address the issue with this particular electric scooter unit. Many, however, have also pointed out once again that Ola Electric's post-sales network needs to be far more efficient than it is at present.
Ola reacts to the fire incident
On late Wednesday evening, Ola Electric reacted to the fire incident in Kalaburagi, issuing a strong condemnation. “There has been a fire incident of arson yesterday at one of our brand stores in Kalaburagi, Karnataka," a message from the company read. "The perpetrator of this violent act has been identified and an FIR has been lodged against the said individual in the concerned police station. He has been arrested and an investigation is ongoing. Further to the FIR, we at Ola highly condemn such unlawful acts, and will take all necessary legal measures to ensure appropriate and strict actions are taken in this matter and such incidents are not repeated.
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